Terms & Conditions
Sizing and Fit
Customer Responsibility: Proper sizing is the customer's responsibility. We offer sizing kits and measurement guides to ensure a correct fit.
No Refunds for Sizing Errors: Since sets are made to order or sold in specific sizes, we cannot offer refunds, returns, or exchanges if the nails do not fit due to incorrect measuring by the customer.
Custom Orders and Processing Time
Creation Period: Each set is handcrafted. Our current processing time is 2-4 business days. This does not include shipping time.
Design Variations: For custom art, slight variations may occur as each set is unique. Colours may also vary slightly depending on screen resolutions and lighting.
Shipping and Delivery
Address Accuracy: We are not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Damaged Goods: Once a package is handed over to the courier, we are no longer liable for delays, lost items, or theft. If your item arrives damaged, please contact us within 48 hours of delivery with photo evidence.
Hygiene and Returns
Final Sale: Due to the personal and sanitary nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances to maintain health and safety standards.
Cancellations: Cancellations are only accepted within 24 hours of purchase. Once production has started, the order cannot be cancelled.
Product Safety and Usage
Allergies: Please review the materials used (e.g., gel polish, resin, adhesives). We are not responsible for any allergic reactions.
Proper Application: We provide application instructions with every order. We are not liable for damage to natural nails caused by improper application or forceful removal.
Payment
Full payment is required at the time of purchase. Orders will not enter the production queue until payment is confirmed.
By placing an order with Luxe&Lethal press-on nails, you acknowledge that you have read, understood, and agreed to these terms.